Delete your Handlancer account, with or without the app.

The quickest way. In the Handlancer app:

1. 01Sign in to the account you want to delete.
2. 02Open the Profile tab and tap Settings.
3. 03Tap Delete account.
4. 04Read what will be erased, type DELETE, and tap Delete my account.

Your account is deleted straight away and you are signed out on that device.

If you have uninstalled the app, lost your phone, or cannot sign in, you do not need to reinstall anything:

1. 01Email support@handlancer.com from the email address you signed up with, with the subject “Delete my Handlancer account”.
2. 02Tell us whether you used HandLancer as a customer or a provider.
3. 03We may reply to confirm the request is really from you. We never ask for your password or PIN.
4. 04We delete the account within 30 days, usually much sooner, and email you when it is done.

If you no longer have access to that email address, message us on WhatsApp 0912 733 6503 from the phone number on your profile, and we will verify you another way.

Deletion is permanent, so it cannot leave money or work stranded. The app and our team will ask you to sort these out first:

• Money in your wallet. Withdraw it to your bank account first.
• A job that is under way, disputed, or still has money held in escrow. Finish it, release or settle the escrow, or let the dispute be resolved first.

Jobs you posted that nobody has started yet are closed automatically, and quotes you sent that are still waiting are withdrawn. You do not need to cancel them yourself.

As soon as your account is deleted, we erase:

• Your sign-in: email address and password. You can no longer log in.
• Your name, profile photo, phone number, email, bio, address and saved location.
• Provider details: business name, trades and skills, hourly rate, years of experience, availability and verified badge. Your profile disappears from search.
• Your saved bank account and transfer PIN.
• Your notifications and your device’s push-notification token.

Some records belong to two people, and some the law requires us to keep. These stay, but no longer carry your name. They are shown as “Deleted user”:

• Payment records: wallet transactions, escrow holds, releases, refunds and withdrawals. Kept for at least five years after the transaction, as Nigerian anti-money-laundering law requires, and then deleted.
• Job history the other party relies on: past jobs, accepted quotes, chat messages, reviews, before-and-after photos and videos, and dispute records. Kept on the other person’s side for as long as the related payment records, so their history and any dispute evidence stay intact.
• Backups and server logs: removed on our hosting provider’s rolling schedule, normally within 30 days.

We use what we keep only to meet legal obligations, resolve disputes and prevent fraud, never to contact you or for marketing.

You do not have to close your account to remove information. You can edit or clear your photo, bio, phone number, location and provider details at any time in Profile → Edit profile, and turn off notifications or location access in your phone’s settings. To have something else removed, such as a specific photo or message, email support@handlancer.com and tell us what it is.

Signed up on the website waitlist but never created an app account? Email support@handlancer.com from the address you used and we will remove your entry.